Cancellation and Refunds

Cancelling

You can cancel at any time. There is no cancellation fee and no notice period.

• In the app. Menu, then Manage plan, then cancel. It takes three taps and we will ask once why you are leaving.
• If you subscribed through Google Play or the App Store, cancel through that store’s subscription settings, since the billing relationship is with them.
• By email. Write to contact@kundli360.ai from your registered address and we will cancel it for you within one working day.

Cancelling stops all future charges immediately. It does not delete your account.

What happens after you cancel

• You keep full access until the end of the period you have already paid for.
• Your credits do not expire and remain usable, including after the paid period ends.
• Your charts, readings and conversation history stay in your account.
• Nothing further is charged.

Refunds

We refund in full when

• You were charged after cancelling, or charged twice for the same period. We refund automatically as soon as we see it, and always on request.
• A technical fault on our side prevented you from using what you paid for, and we could not fix it.
• You were charged in error, including a mandate debited at the wrong amount or on the wrong date.
• You bought a report that failed to generate. If a report or an answer fails part way, the credits or question are returned to your balance automatically and no refund request is needed.

We refund on request within 7 days

If you subscribed within the last 7 days and have used no more than one question or report, write to us and we will refund the subscription in full. This is in addition to your statutory rights.

We do not normally refund

• A period you have substantially used. Cancelling stops the next charge rather than reversing the last one.
• Dissatisfaction with the content of a reading. Astrological interpretation is subjective and the service is provided for entertainment, which is stated before purchase.
• Credits already spent on a report or answer that was delivered.
• The ₹1 initial charge, which is a service fee for the first question and for registering the autopay mandate.

If a reading looks wrong to you, contact us before asking for a refund. It is usually a birth time that is slightly out, and we will re-cast the chart free of charge.

How to request a refund

Email contact@kundli360.ai from your registered email or mobile number, with the date and amount of the charge. You do not need to explain yourself.

• We acknowledge within 24 hours.
• We decide within 3 working days.
• Approved refunds are returned to the original payment method within 5 to 7 working days. Your bank may take longer to show it.

Purchases made through Google Play or the Apple App Store must be refunded by that store under its own policy. We will help you with the request, but we cannot process it ourselves.

Contact

Auraveda Technologies Private Limited
Ground Floor, R227, Jal Vayu Vihar, Sector 21, Near Noida Head Post Office, Noida, Gautam Buddha Nagar, Uttar Pradesh 201301, India
contact@kundli360.ai
Monday to Saturday, 10am to 7pm IST